This privacy policy explains what personal information Promotics Digital Services (“Promotics”, “we”, “us”) collects when you visit this website or get in touch, how we use it, who we share it with, and the choices you have.

1. Who we are

Promotics Digital Services is a web and marketing services business based in India, run by Junaid Ali Syed. We build WordPress websites and set up and manage CRM, email and marketing automation systems for clients around the world.

For anything to do with your personal information, email sjunaidali@gmail.com.

2. Information we collect

Information you give us

• Contact form: your name, email address, phone or WhatsApp number (optional) and your message.
• Booking a call: when you book through our Zoho Bookings page, your name, email address, the time you choose and any answers you give on the booking form.
• Email, WhatsApp, LinkedIn or Upwork: whatever you choose to send us, such as your contact details and information about your business.
• If you become a client: the details needed to do the work and invoice you, such as your business name, billing details and access to the tools we work on together.

Information collected automatically

When you visit the website, we and our analytics and advertising partners may collect information about your visit using cookies, pixels and similar technologies. This can include the pages you view, how long you stay, the website or ad that brought you here, your browser and device type, and your approximate location based on your IP address.

3. How we use your information

• To reply to your enquiry and arrange and hold calls with you.
• To prepare proposals and, if you become a client, to deliver our services, communicate with you and invoice you.
• To understand how visitors use the website so we can improve it.
• To measure how well our advertising works and to show our ads to people who have visited the website, on platforms such as Google, Meta (Facebook and Instagram) and LinkedIn.
• To keep records we are legally required to keep, such as for tax and accounting.

We do not sell your personal information.

4. Legal basis (for visitors in the UK and European Economic Area)

If UK or EU data protection law applies to you, we rely on: your consent (for example, when you tick the box on our contact form); our legitimate interests in replying to enquiries, running and improving our business and promoting our services; the steps needed to enter into or perform a contract with you; and our legal obligations, such as keeping financial records.

5. Tools and services we use

We use trusted third-party services to run the website and our business. They process information on our behalf or as independent providers under their own privacy policies:

• Zoho CRM and Zoho Bookings (Zoho Corporation): to store enquiries and contact details, and to schedule calls.
• Google Analytics (Google): to understand how visitors use the website.
• Google Ads (Google): to measure ad performance and show ads to past visitors.
• Meta Pixel (Meta Platforms): to measure and target ads on Facebook and Instagram.
• LinkedIn Insight Tag (LinkedIn): to measure and target ads on LinkedIn.
• WhatsApp (Meta Platforms): if you choose to message us there.
• Website hosting and WordPress plugins: our hosting provider stores the website and its server logs, and plugins such as Elementor help display it. Website fonts may be loaded from Google Fonts, which receives your IP address.

We only share your information with these providers as needed for the purposes above, or when the law requires it.

6. Cookies and tracking

Cookies are small files stored by your browser. This website uses:

• Essential cookies that make the website and forms work.
• Analytics cookies (Google Analytics) that tell us how the website is used.
• Advertising cookies and pixels (Google Ads, Meta Pixel, LinkedIn Insight Tag) that measure our ads and let us show ads to people who have visited the website.

You can control or opt out of these at any time:

• Block or delete cookies in your browser settings. The website will still work, though some features may be affected.
• Opt out of Google Analytics with the Google Analytics opt-out browser add-on.
• Manage Google ads personalisation in Google Ad Settings.
• Manage Facebook and Instagram ads in Meta Ad Preferences.
• Manage LinkedIn ads in your LinkedIn advertising settings.

7. International transfers

We are based in India, and some of our service providers store or process data in other countries, including the United States. Where UK or EU law applies, we rely on our providers’ recognised safeguards, such as standard contractual clauses, to protect your information when it is transferred.

8. How long we keep your information

• Enquiries that don’t lead to work: up to 24 months after our last contact, then deleted.
• Client records: for as long as we work together, and afterwards for as long as tax and accounting laws require.
• Analytics data: according to the retention settings of the tools above, typically up to 14 months.

9. How we protect your information

We use reputable providers, secure connections (HTTPS) and restricted access to the accounts that hold your information. No method of storing or sending data online is completely secure, but we take reasonable steps to keep your information safe.

10. Your rights

Depending on where you live, including under India’s Digital Personal Data Protection Act, 2023 and UK and EU data protection law, you may have the right to:

• ask what personal information we hold about you and get a copy;
• ask us to correct or update it;
• ask us to delete it;
• withdraw your consent at any time;
• object to, or ask us to limit, how we use it, including for marketing; and
• complain to a data protection authority, such as the Data Protection Board of India, the UK Information Commissioner’s Office or the authority in your EU country.

To use any of these rights, email sjunaidali@gmail.com. We will reply within 30 days.

11. Marketing emails

We will only send you marketing emails, such as a newsletter, if you have agreed to receive them or you are an existing client. Every marketing email includes a way to unsubscribe.

12. Children

This website and our services are for businesses and are not intended for anyone under 18. We do not knowingly collect personal information from children.

13. Links to other websites

This website links to other sites, including client websites in our portfolio. We are not responsible for their privacy practices, so please read their privacy policies.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

15. Contact

Questions about this policy or your personal information? Email sjunaidali@gmail.com.